By Jack Rolfe, PT, MNA, CHC, RAC-CT, Senior Compliance Partner for Utah
Jack Rolfe is also the Founder and CEO of the School of Life Foundation (http://schooloflifefoundation.org/index.html). This 501(c)3 nonprofit organization has a mission to increase high school graduation rates. The following article was published in the Saint George Health & Wellness Magazine.
The phrase “my cup runneth over” is a biblical reference to receiving an abundance of blessings in life. I believe one of the greatest blessings we can experience is peace. As my physical body grows older and my hair turns a little whiter, my mind seems to ponder more deeply on all that I have learned. Recently, I spent time pondering the following question: How can we obtain true, ongoing peace in our lives? I would say this has been on my mind due to all of the current commotion in the world. Things are unsettled politically and economically. We hear and read about natural disasters, diseases, failed family relationships, and much more. At no other time in human existence has the world been more advanced in technology, knowledge, and resources, yet we appear to be at a low level with the virtue of peace.
During my reflection on this subject, I determined that the way to spell peace is KUP. For me, this acronym is defined as follows:
K = Kindness
U = Understanding
P = Patience
For the past few weeks, my aim has been to apply KUP in my life more each day. I make a conscious effort to apply these steps in all that I do. When I slip up, I reset and try even harder. Guess what? It has been working! As I apply kindness, understanding, and patience each day, my life is filled with an abundance of peace. Does the strife in the world go away? No, it does not. Does the world around me exude more calmness, tranquility, and order? Yes, it does! Thus, I conclude that increased peace comes into the world through my efforts.
Let’s briefly examine why this happens. First, let’s look at kindness. Did you know that performing acts of kindness lowers your blood pressure, relieves depression, boosts self-esteem, and reduces social anxiety by physically changing the brain? Kindness slows the ageing process by reducing wrinkles and promoting muscle regeneration. As if that wasn’t enough, kindness increases the chances of our relationships lasting, cures stress, and makes our lives happier overall. All this evidence is found in the research of former chemist David Hamilton. In his book The Five Side Effects of Kindness, Hamilton shares the scientifically proven health benefits of kindness and how these benefits can transform your life.
Next is understanding. In his book 7 Habits of Highly Successful People, Stephen Covey explains the benefits of habit #5: “First seek to understand, then to be understood.” According to Covey, as we apply this principle in our lives, we gain true insight into the lives of others and into the circumstances that surround us. Our actions show others that we care. Thus, we build synergy and cause others to desire to understand us.
The final piece of the equation is patience. Numerous articles point to the fact that exercising patience in our lives brings about better mental and physical health, allows us to make better decisions, helps us develop compassion, and teaches us to appreciate the process of growth.
Each one of us may discover that our path to peace through kindness, understanding, and patience is achieved differently. That is okay! The key is to start down the path. So, I invite you to step back and ask yourself, “How full is my KUP?”
“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means.” – Ronald Reagan

Hope Eaton (DON) and Sunny Chahal (DOR) at Eastview Healthcare in Houston, TX, have worked together for five years as a DOR/DON team. They both started working together while being new and have grown up by making mistakes together and finding solutions as a team. They call each other out on one another’s shortcomings and/or unproductive behaviors, but always make sure they genuinely apologize to one another when saying something inappropriate or something damaging to each other.
The employees at City Creek Post-Acute in Salt Lake City, Utah, truly are superheroes. City Creek has partnered with the state to become a COVID-only building. As part of this partnership, City Creek was required to temporarily place their residents in sister facilities throughout the Salt Lake valley. This was a huge undertaking in and of itself and was the beginning of building something very special at City Creek.
By Shelby Donahoo, M.S., OTR/L, Therapy Resource – Bandera
The acquisition of St. Elizabeth Healthcare and Rehabilitation happened in May 2019. The transition was remarkably successful, but it did not come without challenges. Equipped with knowledge and guidance from our resources, we were ready for the speed bumps ahead — from changing guidelines of our managed care partners, new state and federal regulations to the Star Rating Data, onset of PDPM and many more. Our relentless, action-oriented and fearless yet compassionate leaders, Rand (Administrator) and Mady (Director of Nursing), knew that the only way to achieve these things is staying the course toward our true north — that of providing the best individualized care to all our residents while continuing to embody the CAPLICO values toward one another.
We invite anyone who is able and interested to join us with HeartMath at 8:30 a.m. Pacific daily during this time. Totally optional! You can join for one minute or join for longer. We would like to use the “Global Coherence App” that is available for free to download if you are able! Here are the instructions: